FAQ
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What is your return policy?
Our return policy allows you to return items within 28 days of delivery for a full refund. Please visit our Returns and Refunds page for detailed instructions
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How do I initiate a return?
Log in to your account, go to the "Order History" section, and select the item you want to return. Follow the instructions to generate a return label.
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Can I return a product if I've opened the packaging?
If you’re not happy with any of our products, please get in touch and let us know about it. We’ll do everything we can to help. If we can’t help and you’re still not satisfied, we’ll refund you once you’ve returned the product to us.
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What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options. You can find a complete list at the checkout.
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Is my payment information secure?
Yes, we prioritize the security of your payment information. Our website uses encrypted connections (SSL) to protect your data during transactions.
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How much does shipping cost?
Shipping costs vary based on your location and the selected shipping method. You can view the shipping costs at the checkout before completing your purchase.
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How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status and location of your package.
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How long does it take to receive my order?
Delivery times vary depending on your location and the selected shipping method. You can find estimated delivery times at the checkout and in your order confirmation email.
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What happens if I'm not home during delivery?
If you're not home during delivery, the courier will leave a delivery attempt notice. You can typically reschedule delivery or pick up the package at a local facility.